Consumer Rights Class 10 Economics Chapter 4 Exercise

Class 10 Economics Chapter 5 is “Consumer Rights”. Get here the latest updated NCERT Solutions of Consumer Rights Class 10 Economics Chapter 5 as per latest CBSE syllabus.

Class 10 Economics Chapter 5 : Consumer Rights

“Consumer Rights” is the fifth chapter in the economics book of Social Science Subject for Class 10 Economics . This chapter includes the End Exercise and Intext questions related to – THE CONSUMER IN THE MARKETPLACE, CONSUMER MOVEMENT, CONSUMER RIGHTS, Information about goods and services, Where should consumers go to get justice?, etc.

Consumer Rights Class 10 Economics Chapter 5 [ NCERT Solutions ]

Chapter Chapter 5 : Consumer Rights
SubjectEconomics – Social Science
Class 10
Study MaterialNCERT Solution ( Intext and End Exercise )
Number of QuestionsTotal 13 Questions
Text Book NameUnderstanding Economics Development
( NCERT Text Book in Economics for Class 10 )

End Exercise Questions Ncert Solutions

Class 10 Economics Chapter 5 Question 1 :
Why are rules and regulations required in the marketplace? Illustrate with a few examples.

Answer :
Rules and Regulations are required in the market place because of the following reasons –
1. To Protect the consumers as they are week . Whenever there is a complaint regarding a good or service, the seller does not listen the complaint and tries to shift the responsibility on the buyer.
2. Consumers have to be protected against exploitation by the producer and seller . They exploit the consumer through less weighing , adulteration, higher charges, defective goods, etc.

3. In the market place when producers are few they work in a unfair manner and exploit the scattered consumers. These few producers are big MNCs , who are very powerful and wealthy. They manipulate the market through spreading false information using media and advertisements.

For example : Manufacturers of many health improving medicines claims that their medicines will improve the health very fast, but actually these medicines affect the body adversely

Class 10 Economics Chapter 5 Question 2 :
What factors gave birth to the consumer movement in India? Trace its evolution.

Answer :
1. The consumer movement arose out of the dissatisfaction of the consumers as a result of their exploitation.
2. If a consumer was exploited , he had no means to get justice.
3. Food shortages, hording, black marketing, adulteration of food products, high prices, etc were some of the reason which created a necessity to protect and promote that interest of the consumers. It gave birth to consumer movement in an organised form in 1960.

4. In the beginning, the consumer organisation wrote article and hold exhibitions. They took up problems of Ration shops and public transport.
5. Now a days , more cases of consumer exploitation are reported. So number of consumer groups has increased and forced the government to pass the consumer protection Act -1986 (COPRA 1986 )

Class 10 Economics Chapter 5 Question 3 :
Explain the need for consumer consciousness by giving two examples.

Answer :
There is need for consumer consciousness because of the following reason.
1. The need for consumer consciousness was felt when some unscrupulous traders began to play with the health of nation by indulging in adulteration of edible oils, milk, ghee ,etc
2. The need for consumer consciousness was felt because out of their selfishness both the manufacturers and traders can go to any extent. They can charge high prices, scoop to under weight and under measurement methods.

Class 10 Economics Chapter 5 Question 4 :
Mention a few factors which cause exploitation of consumers.

Answer :
1. Limited Information : At the time of sale of good, full information is not published to the consumers hence they suffer lose on account of price, terms and conditions, after sale service , directions for use , etc . Some times they make a wrong choice and lose money.
2. Wrong Information : Companies spend large sums to advertise their products and sometimes they provide wrong information to the consumers

3. Illiteracy and Ignorance Consumer : Since most of the consumers are illiterate and ignorant, so its very easy to cheat them by the sellers or producers.
4. Limited Competition : There are some products which are manufacture by only a few producer. Hence in the absence of competition they exploit the consumers.

5. Few Sellers : When producers are few and powerful , they can control the prices, quality and supply. It can lead to exploitation of the consumer.

Class 10 Economics Chapter 5 Question 5 :
What is the rationale behind the enactment of Consumer Protection Act 1986?

Answer :
1. To establish a three tier quaci-judicial machinery
2. To make the consumers aware about their rights and duties
3. To minimize the exploitation of the consumers

Class 10 Economics Chapter 5 Question 6 :
Describe some of your duties as consumers if you visit a shopping complex in your locality.

Answer :
Some of the duties of a consumer are mentioned below :
1. While purchasing the goods, a consumer should look at the quality of product , the marked price, guarantee or the warrantee period.
2. A consumer should purchase standardised products which contain the seal of ISI or Agmark.
3. A consumer should ask for cash memo, and a warrantee card.

4. A consumer must be aware of his duties and rights
5. The consumer should form their organisation so that they can participate in government bodies/committees to discuss the consumer affairs
6. A consumer should know the method of how to proceed if he/she is cheated.

Class 10 Economics Chapter 5 Question 7 :
Suppose you buy a bottle of honey and a biscuit packet. Which logo or mark you will have to look for and why?

Answer :
On the bottle of honey, we will look for Agmark and on the packet of biscuit , we will look for ISI or FPO logo mark. This we will do to ensure the quality and standard of the product.

Class 10 Economics Chapter 5 Question 8 :
What legal measures were taken by the government to empower the consumers in India?

Answer :
Legal measure taken by government to empower the consumers in India are as follows :-
1. Setting up of consumer affairs departments : Separate consumer departments have been setup by state central government only to look after the rights of the consumer.

2. Setting up of a three tier Quasi-Judicial machinery : This tier system of consumer courts is very important feature of the consumer protection Act 1986 ( COPRA 1986)
– At the national level, the court is known as National Consumer Commission. It’s the apex court and functions in Delhi. It deals with cases involving Rs 1 crore.
– At the state level, a consumer court is known as the state consumer commission . It deals with the cases involving claims between Rs 20 lakh to Rs 1 crore.
– At the district level, a consumer forum (courts) . It deals with the cases involving claims upto Rs 20 lakh.

3. Standardisation : Through this measure the government controls the quality of the products. Agencies like Bureau of India Standards ( BIS ) and Agmark have th responsibility of laying down the standard for industrial and consumer good, And also they certify the goods which meet these standards / requirements.

Agmark is implemented under the Agricultural produce Act 1937 as amended in 1986. This scheme is run by the directorate of marketing and Intelligence (DMI) inn the ministry of Agriculture, govt. of India. Products such as Homey and spices carry Agmark . Hallmark certifies purity of Jewellery.

Class 10 Economics Chapter 5 Question 9 :
Mention some of the rights of consumers and write a few sentences on each.

Answer :
The Indian laws have accepted the following as the rights of the consumers
1. Right to Safety : Consumers have the right to protect themselves against the sale of those goods and services which can cause a risk to their life and property.
2. Right to be Informed : Consumers have the right to be informed about the quality, quantity, purity, standard and price of the goods .

3. Right to Choose : Consumers have this right so that he is assured of satisfactory quality and service at a fair price.
4. Right to be heard : Every consumer has right to be heard at an appropriate forum (court)
5. Right to seek redressal : Consumers have the right to get their claim settled in their favour in case of being cheated and exploited by the producer.

6. Right to consumer education : Consumer have the right to seek knowledge about rules and issues relating to the welfare of the consumers.

Class 10 Economics Chapter 5 Question 10 :
By what means can the consumers express their solidarity?

Answer :
The consumers can express their solidarity by following means
1. By forming Consumer forum
2. Through consumer movement.
3. By forming consumer protection council

Class 10 Economics Chapter 5 Question 11 :
Critically examine the progress of consumer movement in India.

Answer :
In India, the consumer movement arose as a social force to protect the interest of the consumers and it got legal sanction through consumer protection act 1986. It has had made the consumers aware about their rights. They can claim competition in consumer courts. But the consumer faced many problems which are mentioned below :

1. The consumer redressal process is becoming cumbersome, expensive and time consuming
2. In most purchases cash memos are not issued. Hence evidence is not easy to gather.
3. The existing laws also are not very clear on the issue of compensation to consumers injured by defective products.
4. Consumers are required to engage lawyers .
5. Awareness is spreading but slowly
6. Laws in unorganised sector to protect the workers are not enforced and in market also rules and regulations are not followed.

Class 10 Economics Chapter 5 Question 12 : Match the following.

(i) Availing details of ingredients of a product(a) Right to safety
(ii) Agmark(b) Dealing with consumer cases
(iii) Accident due to faulty engine in a scooter(c) Certification of edible oil and cereals
(iv) District Consumer Commission(d) Agency that develop standards for goods and services
(v) Food fortification(e) Right to information
(vi) Consumers International(f) Global level institution of consumer welfare organisations
(vii) Bureau of Indian Standards(g) Addition of key nutrients to staple foods

Answer :

(i) Availing details of ingredients of a product(e) Right to information
(ii) Agmark(c) Certification of edible oil and cereals
(iii) Accident due to faulty engine in a scooter(a) Right to safety
(iv) District Consumer Commission(b) Dealing with consumer cases
(v) Food fortification(g) Addition of key nutrients to staple foods
(vi) Consumers International(f) Global level institution of consumer welfare organisations
(vii) Bureau of Indian Standards(d) Agency that develop standards for goods and services

Class 10 Economics Chapter 5 Question 13 : Say True or False.
(i) COPRA applies only to goods.
Answer : False

(ii) India is one of the many countries in the world which has exclusive authorities established for consumer disputes redressal.
Answer : True

(iii) When a consumer feels that he has been exploited, he must file a case in the District Consumer Commission.
Answer : True

(iv) It is worthwhile to move to consumer commissions only if the damages incurred are of high value.
Answer : False

(v) Hallmark is the certification maintained for standardisation of jewellery.
Answer : True

(vi) The consumer redressal process is very simple and quick.
Answer : False

(vii) A consumer has the right to get compensation depending on the degree of the damage
Answer : True